COVID-19 Processes & Procedures

We have put in a place a range of processes and preocedures aimed at keeping us all safe during your visit. We would greatly appreciate it if you could take the time to read all the information provided and make sure everyone in your party (including visitors) are aware of our COVID-19 precautions.

LAST UPDATED: 29th July.
Following lifting of regulations on 19th July, we are keeping most of our COVID practices the same, although you are now allowed to share sleeping spaces/mix/social distance within your group as you wish. Please note though that we are keeping 2 metre social distancing between you and the warden/other groups (unless there is mutual agreement to relax that)

Please do not visit us if you or any member of your household (or support bubble):

  • has any coronavirus symptoms

  • have been in unprotected contact with someone else who has the virus in the last 14 days

  • are self-isolating

  • have been asked to self-isolate by the NHS Test & Trace programme

  • are in quarantine following a trip abroad

What is expected of our guests

All guests and day visitors should have read and understood these processes and procedures

General

  • Maintain 2 metre social distancing between households at ALL times – there should be no situations on site where less than 2 metres is necessary. This can be relaxed by mutual agreement, but out of respect for others, please check first.

  • Do not enter other pitches unless invited/agreed beforehand

  • If you, or any of your party start to show coronavirus symptoms, are asked to self-isolate by the NHS Test & Trace programme or test positive for the virus while you are on-site, please notify the warden immediately (by phone or email).

  • Keep the footpath clear - there’s a public footpath running diagonally across the site - members of the public have been asked to stick to this path to avoid inadvertently entering your pitch - please don’t set up games or occupy the spaces across the footpath so people can pass through unhindered.

Children

  • Children are not allowed to be unsupervised at any time and must NOT be allowed to enter other pitches uninvited.

  • If your children want to play with other children onsite in the central area of the campsite, there should be a conversation between parents about what is/isn’t allowed, what the boundaries are etc. to make sure everyone is happy with the interaction. This conversation MUST be between the adults - it’s not enough for children to approach other children or adults and ask “can I play” (or similar).

  • Please be aware that the social space in the middle is for everyone, including those who wish to maintain social distancing with their children - just because children are playing there, it doesn’t mean their parents are happy with them mixing.

  • Children are not allowed to be at the tap unsupervised

Dogs

  • Dogs must NEVER be allowed to enter another pitch and if you cannot control/patrol this constantly they must remain on a lead at all times. We have no issue with dogs being allowed freedom to roam, but you MUST stay in control of this and maintain awareness of their position at all times.

  • Unfortunately we do not have the same level of control over the dog walkers on the public footpath :-( We have however put some signs up to encourage use of leads/dog control as people pass through the campsite.

Payment in cash/card

  • The warden will place a plastic box/card machine on the ground and move away, you will place the money in the box/tap the machine and move away, the warden collects the box and places the money in quarantine for 72 hours.

  • If you need change, please tell the warden what you need and she will place it on the box lid for you to pick up. The government advises you wash your hands after handling money.

  • If you need a receipt please let the warden know in advance so she can have everything ready

Shared Facility Hygiene

  • Wash your hands (in your unit, not at the tap please) and use the sanitisation products provided before and after you use the shared facilities. This includes the cleaning taps (tap head, pipes), bin and septic tank access cover. You only need to sanitise the specific parts you intend to touch/have touched.

  • It’s better to avoid going to the taps when you can see others are there – if you can, wait until they are done. Or follow the 2 metre guidance spacing

  • The water tap is for you to collect water and take it to your pitch for use - No washing up, washing hands/yourself/hair, cleaning teeth etc at the tap

  • No unattended children at the tap please.

Access to Info point/campsite office

  • If someone is inside the office reading the information on the walls, please wait outside until they are done.

Interactions with the warden

  • If you need assistance from the warden, please call 07734 488587 rather than visiting her campervan/caravan on-site (unless you can see her outside).

  • Office hours:

    • Monday - Closed

    • Tues to Thurs 11am – 8pm,

    • Fri & Sat 11am – 9pm,

    • Sun 11am – 7pm,

    • Bank holidays - Sunday follows Saturday timings, Monday = Sunday, Tuesday = Monday

The phone is on silent outside these times, so she will not hear it ring or notice text messages

  • If you can’t get an answer, and need assistance quickly, do visit the van but remain 2 metres away and call out

  • As a last resort, If there is an emergency ONLY, do knock on the side of the van, (away from the back door, near the front cab - see where the sign is). But only once you’ve tried the phone and calling out.

  • Please remember that this is her home as well as her place of work

Toilets

Campsite toilets are not available for hire during social distancing - you will need to bring your own.

Regarding your toilet, you MUST:

  • empty your toilet in the septic tank/chemical disposal point (not in the hedge and no “containers” in the bin i.e. bags or bottles)

  • REMOVE the round lid BEFORE empyting your toilet!

  • Clean up up the area if you make a mess

You MUST NOT:

  • use the drinking water tap for cleaning toilets

  • use your toilet in the open air – some cover must be in place

  • relieve yourself in the bushes or the park next door

  • use makeshift toilet arrangements involving cat litter, compost toilets or other materials that cannot be emptied into the septic tank

  • put compostable bags in the septic tank or any other solid matter or container

  • put wet wipes in the septic tank

  • use the toilets in any of the pubs/restaurants unless you are a genuine customer

  • try to unblock the pipe yourself - if you have any problems, or there’s a blockage, talk to the warden

The septic tank can take liquid waste only - this includes human solid & liquid waste with nothing around it

Day Visitors

Day visitors are allowed as long as they comply with the above regulations and you take responsibility for ensuring they follow the campsite rules. We recommend you brief them on all the above before they come to site and ask them to read these procedures - any visitors consistently breaking the rules will be asked to leave.

Please note - repeated instances of not following the above will result in your being asked to leave the site with no refund.

What we have put in place

to protect you & our staff


General

  • Reminding arrivals of onsite procedures, specifically 2 metre distance, entry to other pitches, orientation, control of dogs and children, and use of sanitation station

  • If the warden visits your pitch, she will stand 2m outside the pitch and wait for you to come out. If you prefer contact only on the phone, please let us know.

  • Warden to go for testing asap COVID symptoms present

  • There is a public footpath that runs diagonally across the campsite. We’ve moved pitches away from the footpath gates and marked out a clear delineation from footpath routing to nearby pitches so that walkers don’t accidentally enter your pitch. We have also placed signage on the two gates to instruct walkers how to proceed and where they may not go, including instructions regarding children and dog leads/control so that neither enter pitches.

Connecting to Electrics

  • Units on electric pitches will be parked 2 metres from hedge line so people can pass behind units to connect to electrics

  • Pitches will be placed to ensure access to the hook-up post doesn’t involve going through a pitch (unless the unit is currently in storage and is therefore unoccupied).

Shared Facility Hygiene

  • Sanitisation spray provided by taps and bin – covid certified anti-viral spray

  • Regular cleansing of tap areas (tap heads, pipes, septic tank cover)

NHS Test & Trace Programme

  • We will keep records of people who’ve stayed. These records will be provided to the government Test & Trace programme if requested

  • Warden and her husband to register with Test & Trace if either test positive

Unexpected closure

If any of the following circumstances occur we will be forced to close for an unknown period – any bookings will be cancelled until the situation is resolved. We will notify you with as much notice as we can and all deposits will be returned.

  • NHS Test & Trace – if the warden or her husband are asked to self-isolate by the government Test & Trace program. The owners may run the site for the period instead.

  • If the warden or her husband contract the virus (tested positive). The owners may run the site for the period instead.

  • Bracknell Forest area goes on local lockdown enforced by the government